FAQ's:
I have a defective housing on the headset or a handset has broken off. Can this be fixed?
No, not on the customer side. But you can send us the device. The item will be repaired within the warranty period of 2 years from the date of purchase. Some technical defects are subject to the guarantee. For others, the repair is chargeable.
My headset stops responding. Even if a charging cable is plugged in, nothing changes.
The software is probably blocked. Disconnect the headset from the charging cable. Let the headset discharge for 24-48 hours. If the headset reacts when the charging cable is plugged in, it has recovered. This error has already been corrected using a firmware update. Update the headset to avoid this error in the future.
When I use Microsoft Teams, I keep hearing a "beep".
This error has already been corrected using a firmware update. Update the headset and the Bluetooth adapter to avoid this error in the future.
I keep hearing the announcement "connected".
This error has already been corrected using a firmware update. Update the headset to avoid this error in the future.
I don't hear any audio in the headset.
Check that the headset is connected. Check the audio settings of the softphone and the Windows audio settings. The headset or the Bluetooth adapter must be set as the standard audio device for audio and voice.
My microphone doesn't seem to be working, the person I am talking to cannot hear me.
Check that the headset is connected. Check the audio settings of the softphone and the Windows audio settings. The headset or the Bluetooth adapter must be set as the standard audio device for audio and voice.
Can I use the headset with an internal Bluetooth interface in a PC?
The internal interface can only transmit audio. No other features of the headset, such as call control or firmware updates, are possible. A freeVoice Bluetooth adapter is therefore highly recommended for use on a PC.
How can I install firmware updates?
To do this, the freeVoice software "UC Manager" must be installed. To carry out the update on the headset afterwards, follow these instructions.
Can I also use the headset with a Jabra, Sennheiser or Plantronics Bluetooth adapter?
The headset uses standard Bluetooth protocols, which should also work with Bluetooth adapters from other manufacturers.
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